Privacy Policy
Last Updated: January 10, 2026
1. Introduction
Cygnet Clinic Pty Ltd (ABN: 21633929889) is committed to protecting your privacy and complying with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and relevant health privacy legislation.
2. Information We Collect
We may collect the following types of information:
Personal Information
- Name, date of birth, contact details
- Medicare number and health insurance details
- Referral source and relevant case information
Health Information
- Medical and psychological history
- Assessment results and clinical observations
- Treatment records and correspondence with other healthcare providers
- Information relevant to your psychological assessment
Other Information
- Website usage data (cookies, IP addresses, browser information)
- Correspondence and communications with our practice
3. How We Collect Information
Information is collected through:
- Direct contact with you during assessments and appointments
- Referral documentation from legal representatives, insurers, or healthcare providers
- Online contact forms and email correspondence
- Third-party sources with your consent (e.g., treating practitioners, medical records)
4. How We Use Your Information
We use your information to:
- Conduct psychological assessments and prepare reports
- Provide professional services as outlined in our engagement
- Communicate with you regarding appointments and services
- Fulfill legal and professional obligations
- Process payments and maintain business records
- Improve our services and website functionality
5. Disclosure of Information
We may disclose your information to:
- The party who referred you for assessment (e.g., legal representative, insurer)
- Courts, tribunals, or legal proceedings as required
- Other healthcare providers with your consent
- Professional indemnity insurers or regulatory bodies when required
- Third-party service providers who assist in delivering our services
We will only disclose information as permitted by law or with your explicit consent.
6. Data Security
We implement appropriate physical, electronic, and administrative security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. This includes:
- Secure storage of physical and electronic records
- Access controls and password protection
- Encrypted communication channels
- Regular security audits and staff training
7. Data Retention
We retain your personal and health information for periods required by:
- AHPRA guidelines (minimum 7 years from last service)
- Legal and professional requirements
- Our professional indemnity insurance requirements
8. Your Rights
You have the right to:
- Access your personal and health information
- Request correction of inaccurate information
- Request information about how we use and disclose your data
- Lodge a complaint about privacy breaches
- Withdraw consent for certain uses of your information (where applicable)
9. Website and Cookies
Our website may use cookies and similar technologies to improve user experience and analyze website traffic. You can control cookie settings through your browser preferences.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
11. Changes to Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
12. Complaints and Contact
If you have questions, concerns, or complaints about our privacy practices:
Cygnet Clinic Pty Ltd
Fremantle Office: (08) 9467 6373
Midland Office: (08) 9467 7676
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au